Provisions of service use

The provisions for supplying the service

Description of the service
Datateks SIA (which hereinafter is referred to as the Service Provider) shall ensure that you (who hereinafter are referred to as the Client) are provided with maintenance for your website and/or e-mails that are held on or processed through the Service Provider’s server for remuneration.
Applying for the service and changing your service plan
1. An updated price list and description is available on the Service Provider’s website at: http:/www.serveris.lv/lv/pakalpojumi.
2. Any application for the service shall be made electronically by completing the registration form and accepting the terms of service provision. A confirmation e-mail will be sent to the address specified by the client for approval.
3. When completing the application form, the client confirms that the information that they have entered is correct, valid and complete. If incorrect or false information is provided, the Service Provider shall be entitled to terminate the provision of services to this client.
4. The e-mail addresses specified in the application form shall be classed as being the client’s official e-mail addresses, and it is this address that must be used if the Service Provider is to accept any applications for a change of the service plan, to solve any problem issues that may arise, or to resolve any other issues that might be related to the provision of your service.
Payments and payment procedure
1. An invoice shall be prepared for the client on the basis of the supplied registration data regarding the service to be provided to the client, its scale, and the rates which have been established by the Service Provider which are valid at that point in time. The invoice shall be delivered to the client once every month or less, if the client has made a pre-payment for services to cover a period of time which exceeds one month.
2. Payment for services shall be made according to the agreed payment procedure, based on an invoice which has been prepared by the Service Provider, within ten (10) days of the date of issue for the invoice.
3. All invoices and messages that are related to invoices shall be delivered to the client’s e-mail address as specified in the client's service application.
4. If the client’s e-mail address is non-operational or if the client has failed to receive an invoice due to system interference, the client must print out the invoice by visiting the Service Provider’s website at: http://acc.serveris.lv.
5. The client must make the payment as specified on the invoice within the payment period specified in the invoice.
6. The client shall make their payment by means of a bank transfer on the basis of the details shown on the invoice and within the payment period specified in the invoice.
7. The payment shall be considered to have been made when it has been received in the Service Provider’s current account.
8. For each day upon which payment is delayed, the service provider may request a penalty charge to the amount of 0.5% of the sum specified in the invoice.
9. In cases where previous invoices remain unpaid, the current outstanding amount is paid only after all outstanding penalty charges and previous outstanding payments have been cleared in full.
10. If the client fails to make the payment according to the established procedure, the Service Provider shall be entitled to transfer the debt recovery rights to any third party. The client must cover all expenses in relation to any such use of a debt recovery agency.
The rights and obligations of the client
1. The client may not disclose to any third party their login name and password and shall bear full responsibility for any actions that are carried out using their login name and password (which hereinafter is referred to as the Account).
2. The Client shall be aware of and agree that the use of the Service and any options related to it is entirely at their own free will and under their responsibility. The Client shall be responsible for any information provided through the internet network and published on a global scale, as well as for any action that is performed in relation to the use of the Service within the Agreement period. The Client shall use their account on the Service Provider’s server only for the distribution of legal information, by their direct or indirect actions, ensuring that no damage is caused to the Service Provider or other users of the server.
3. The Service Provider shall be entitled to lock the account that has been assigned to the Client and to make no repayment of any fees that have already been transferred to the Service Provider if the Client fails to pay any invoice in due time or if the Client has performed actions that amount to sabotage, such as sending large volumes of electronic messages (SPAM) to other internet users, thereby causing the Service Provider’s server to become overloaded.
4. Should the Client no longer require the Service, the Client must supply the Service Provider with at least twenty days prior notice. The service termination period shall be counted from the point at which the Client informs the Service Provider that they wish to terminate the service, either via e-mail to this address: rekins@serveris.lv, or by postal service, and has received confirmation of the termination of the service.
The rights and obligations of the Service Provider
1. The Service Provider shall ensure technical support for a period covering twenty-four hours a day, seven days a week. Technical support is available via the phone on: 6729 9523 or by e-mail at: info@serveris.lv.
2. The Service Provider shall ensure that date is backed-up at least once a week. If the server is damaged in any way, the Service Provider shall ensure that data will be restored and will be no older than one week prior to the occurrence of any such damage. Backup copying shall not apply to MySQL Innodb tables.
3. The Service Provider shall eliminate any interruption to the service, if any such interruption has occurred on the network or with hardware that is controlled by the Service Provider.
4. If the provision of the service is terminated for more than fifteen (15) hours due to the fault of the Service Provider or their cooperation partners, the monthly service fee for the respective month shall be reduced by one-thirtieth for each fifteen hour period of delay.
5. As far as it is feasible, the Service Provider shall ensure the protection of the database and software from any non-authorised copying.
6. The Service Provider shall be entitled to cancel the agreement if the client has failed to make their payments in due time.
Force Majeure
1. Neither of the parties shall be responsible for any failure to fulfil their obligations due to force majeure circumstances, which the parties could neither predict, control, or prevent. Such force majeure circumstances shall include natural disasters, fires, military operations, civil rebellions, uprisings, strikes, epidemics, embargoes, power supply limitations, or interference to global internet services.
Other provisions
1. Any issues that have not been specified in these provisions shall be resolved in accordance with the legislation in force in the Republic of Latvia.
2. Any disagreements in relation to the provision of the service shall be resolved by the Parties by means of mutual negotiations. If no agreement can be achieved, any dispute shall proceed to the courts, in accordance with the legislation in force in the Republic of Latvia.